Refund and Returns Policy 

At www.dream-store.shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange of the product within 15 days of the purchase date. Please note that we do not provide refunds or exchanges for the following:

Additional non-returnable items:

  • Products that have been used or damaged after receipt.
  • Products that have been personalized or customized according to your specifications.
  • Products that have been altered or modified by a third party.
  • To complete your return, we require a receipt or proof of purchase.

To request a refund or exchange, please Contact Us and provide your order number and a brief explanation of the reason for the return or exchange. We will provide you with further instructions on how to return the product. 

If the product is returned due to a defect or an error on our part, we will cover the cost of return shipping. In all other cases, the cost of return shipping will be the responsibility of the customer.

Upon receipt of the returned product, we will inspect it to ensure that it is in its original condition and packaging. If the product meets these conditions, we will process your refund or exchange within 15 days 

If you have any questions or concerns about our Refund and Returns Policy, please Contact Us